Lawn and Garden Care
When you look out your window, it’s good to see something to smile about. And let’s face it, lawn mowing and gardening isn’t everyone’s favourite pastime. So let At Your Request else take care of the lawn mowing – leaving you more time to do the things you really enjoy. Keep your outdoors beautiful with these essential garden and lawn care services:
||Lawn care: from professional mowing to lawn feeding and spraying for a lush-looking lawn.
||Garden maintenance: personalised gardening services tailored to suit your needs.
||Tree & hedge maintenance: from trimming to felling and removal.
||Commercial and lifestyle services: available in selected areas
What makes our service Premium?
1. Agreed price and personalised lawn mowing schedule
Before we start each job you will be given a quote and an agreed start time. For larger or regular jobs we will provide you with a personalised lawn mowing schedule that suits your needs and budget. You will receive a written quote that will set out what is to be done and when we will do it. We will also receive details of our other extra services.
2. The very best in customer care
Lawn mowing is a very personal service so you can be assured of the best customer care possible. Whether you simply want to change the time of your cut; have some gardening you need done or you have an issue – your Customer Care Representative is just a call away. They’ll make sure the issue is resolved promptly.
3. Security to put your mind at ease
All our lawn mowing operators undergo annual security screening including background criminal, traffic, immigration and credit checks to confirm that there are no problems that would affect their trustworthiness.
Each lawn mowing operator drives a well-presented, fully sign-written vehicle; wears our distinctive embroidered uniform; and will only give you documentation with our logo on it. If someone knocks at your door claiming to be from At Your Request, but doesn’t adhere to these strict presentation guidelines, refuse them access and contact your Customer Care Representative straight away.
4. Training and experience
We operate a very hands on training programme for all our lawn mowing operators. Not only do they receive comprehensive training when they start with At Your Request but we continually assess the skills of each of our lawn mowing operators through supervision and onsite quality checks. Our training also extends to health & safety, communications and business management.
5. Environmentally responsible
At Your Request takes a holistic view to environmentally responsible lawn and garden care. From the type of machines we use to how we dispose of your lawn clipping we are always considering the impacts of our job on the environment. If you want more information about how you can help the environment from coming with a composting programme to more efficient watering, just give one of our Customer Care Representatives a call.
6. Quality products, equipment & techniques
Over the years our experienced regional managers have worked with leading local suppliers to put together a range of products and equipment that enable our operators achieve the best job for your money.
7. Highly motivated and proud cleaning team
Admittedly, mowing and gardening is not the most glamorous job, but At Your Request focuses on providing all our customers with a premium service that each operator can be proud of. This coupled with our smart uniforms, eye-catching cars and ownership of their own businesses mean our franchisees have a great incentive to deliver you a premium level of service.
8. Personality mixes to suit you
Human nature is a funny thing. Some people, no matter how wonderful they are individually, just don’t get along with each other. If you encounter a personality clash with your cleaner, don’t worry. Just call your Customer Care Representative and they’ll manage the rest – no fuss, no questions, and no embarrassment.
All our operators are human, so accidents may happen so you need the comfort of knowing that each of our operators is covered by a comprehensive public liability insurance policy up to $2 million. This insurance is arranged through At Your Request to ensure the best coverage and quick claim handling.
10. Money back guarantee
We passionately believe that you’ll be happy and more than satisfied with our operators’ workmanship. If you’re unhappy with any part of our service, one of our experienced Customer Care Representatives will visit the job and resolve the problem. If we get it wrong again, we’ll refund your money. We’re so confident that we can do the job right first time, we offer this Quality Assurance to every customer, every time.
To get started, call us on 0800 297 669 of fill in the contact us form for a free, no obligation review of your home and garden needs. You will be visited by one of our experienced customer care representative who'll discuss your requirements and provide you an accurate customised quote.