Frequently Asked Questions
How much does it cost to become an At Your Request franchisee?
Franchise prices start at $14,000, plus equipment and an approved vehicle. Prices vary between services and regions as well as the level of weekly work guarantee you require.
What is the weekly work guarantee?
The weekly work guarantee is a promise of work. If you purchase a guarantee of $1,000 a week, that’s how much work you can expect your regional franchisee to supply.
Read more about guarantee.
How long does my work guarantee last?
Your work guarantee applies for up to 10 years. After that we operate a ‘reasonable endeavour’ policy – this means we will continue to do our best to keep work flowing in.
Read more about guarantee.
How much training is involved?
As a new franchisee you can expect up to five weeks training, depending on the service, area and your skill level, covering everything from business management to equipment maintenance and most importantly on the job training.
Read more about training.
What if I change my mind about the franchise?
In the franchise agreement there is a maximum 14 day cooling off period after the signing of the agreement during which you can back out.
What equipment comes with the franchise?
Before you start you will purchase from us a starter pack which includes a full set of uniforms, all the equipment you’ll need to perform the basic services and a full range of essential products.
Read more about equipment.
How big is my franchise territory?
More than big enough! Your territory will include a large number of dwellings, to keep you busy for as long as you want.
Who does the job quoting?
Job quoting is handled by the Regional Franchisee in your area. Not only does this save you time (which effectively saves you money), it ensures that pricing is consistent across all franchisees. Your Regional Franchisee is trained and experienced in providing accurate quotations and to seal the deal.
However, once you become more experienced and confident with what you are doing, you are welcome to quote your own work, if you want.
Read more about training.
What if I think a quotation is wrong?
You can discuss the quote with the Regional Franchisee, who can either change it or swap the job for another.
Can I generate my own work?
Most certainly you can! The sign writing on your vehicle will attract plenty of attention and bring customers to you. You’ll also get word-of-mouth referrals from happy customers. Your Regional Franchisee will also have advertising material available for you to purchase. But, remember, if you need help simply talk to your Regional Franchisee.
Who does the customer pay?
With the lawn mowing and home cleaning services, in most cases the customer pays you directly. Our computer system enables you to print off an invoice which you give the customer after you finish the job. Customers can pay by cash, cheque or internet banking. Some Regional Franchisee also have credit card facilities available for you to use.
With the commercial cleaning service, Most Regional Franchisees collect payment direct from the customer and pay you on the 28th of the following month. This has been very successful for our franchisees, as they don’t have to worry about approaching their customers for money, they leave that to their Regional Franchisee who are better equipped to collect from business customers.
What happens if another franchisee does not live up to the brand ideals?
The franchise agreement has been created to ensure that all aspects of the franchise system are abided by both parties. Brand protection is of principal importance to any business and the success of both parties relies on our respective performance in business practices. These have been addressed for everyone’s peace of mind.
What if I get sick or want to take a holiday?
Your Regional Franchisee will help you to find a solution. This is one of the biggest advantages of joining a group in that we work together to provide for situations such as these. Remember, whenever you have a question about anything to do with work, talk to your Regional Franchisee.
Do I have to use a computer?
Don’t worry, we’ll give you all the training you need. We have developed easy-to-use software that will soon have you using the computer with confidence. Our software is designed to save you time and money, enhance your efficiency and support the highest levels of customer service.
What type and age of vehicle do I need?
For home and commercial cleaning services we generally insist on white small station wagons or hatchback cars that are no older than 5 years at time of purchase. We have list of approved makes and models.
For lawn and garden care we generally insist on white vans that are no older than 5 years at time of purchase. We have list of approved makes and models.
As with everything, if there are special circumstances we are flexible and will consider options that suit your situation e.g. commercial lawn mowing which requires a larger vehicle.
Can I sell my business?
Yes! Just talk to your Regional Franchisee. They may even be able to help. Any purchaser must be vetted and approved by the Regional Franchisee who has to give their consent. There is also a royalty of 15% of the purchase price which is payable to your Regional Franchisee.
How long is the franchise contract?
The franchise contract is for 30 years with renewals every two to five years throughout that term depending on the service.
I want to purchase a franchise, REQUEST QUOTE
Call us on 0800 297 297 or complete our enquiry form and we will set up a meeting with your local Regional Franchisee.
WANT MORE INFORMATION?
If you are interested in becoming a franchisee give us a call on 0800 297 297 or fill in our contact us form above and your local Regional Franchisee will call you to set up a meeting to discuss the opportunities in more detail. If you are still keen then you can spend a day out on the job with an existing franchisee. Doing this will help you to get a real feel for the business.
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