Commercial Cleaning Service
At Your Request’s range of commercial cleaning services are customised to fit your business. Whether you’re looking for commercial cleaning for an office, restaurant, retail store, school, bank, shop, cinema, hair salon, factory, supermarket or even a charter boat – we can help! Commercial cleaning services are available as regular or one off cleans.
What makes our service Premium?
1. Agreed cleaning programme customised to your needs
Before we start each job, no matter how big or small, we will prepare a customised cleaning programme that suits your needs and budget. You will receive a written quote that will set out what is to be cleaned, what product we will use and when we will perform the cleaning. We will also provide details of our other extra services and a catalogue of consumable items (such as toilet paper and soaps) which we can supply to you at wholesale prices.
2. The very best customer care from communication to supervision
We manage your cleaning so you don’t have to. For this to happen, there needs to be clear and easy lines of communication between us. So we have provided several means of contact ranging from our popular communications book to a 24/7 free customer care line.
But that’s not all, when each customer starts using At Your Request, we assign them an operations manager. They are your personal cleaning manager. They will respond to any issues onsite and deal with the cleaners directly. Their role is also to be proactive by conducting regular onsite quality checks to ensure that everything is up to our usual high standards.
3. Security to put your mind at ease
All our cleaners undergo annual security screening including background criminal, traffic, immigration and credit checks to confirm that there are no problems that would affect their trustworthiness.
Each cleaner drives a well-presented, fully sign-written vehicle; wears our distinctive embroidered uniform; and will only give you documentation with our logo on it. If someone knocks at your door claiming to be from At Your Request, but doesn’t adhere to these strict presentation guidelines, refuse them entry and contact your Customer Care Representative straight away.
We operate a very hands on training programme for all our cleaners. Not only do they receive comprehensive training when they start with At Your Request but we continually assess the skills of each of our cleaners through supervision and onsite quality checks. Our training also extends to health & safety, communications and business management.
5. Environmentally responsible
At Your Request takes a holistic view to environmentally responsible cleaning. When we create a customised cleaning programme for you, we balance hygiene safety standards, quality of the clean and your budget. By using the latest cleaning techniques, products and equipment combined with some preventative measures we can provide you with a hygienic, premium clean for a competitive price. For example, by applying a coat of polish or sealer to your floor, we can use our eco friendly microfibre mop to do the day to day cleaning which means no chemicals, less time cleaning and best of all a great looking floor.
Our sales consultants and operations managers can also give you advice on ways your business can be kinder on the environment including putting in place a recycling programme, switching off unnecessary lights as well as work with you to determine the best way to dispose of cleaning waste.
6. Quality products, equipment & techniques
Over the years we have worked with leading suppliers to put together a range of products and equipment that enable our cleaners to achieve the best, most hygienic clean for your money.
7. Highly motivated and proud cleaning team
Admittedly, cleaning is not the most glamorous job, but At Your Request focuses on providing all our customers with a premium service that each cleaner can be proud of. This coupled with our smart uniforms, eye-catching cars and ownership of their own businesses mean our franchisees have a great incentive to deliver you a premium level of service.
8. No employment hassles and personalities to manage
It is often difficult to hire good staff but it is even more difficult to fire staff that don’t work out. With At Your Request we have taken care of all these issues. All our cleaners are self employed and run their own businesses under the At Your Request brand and supervision. If you wish to change your cleaners for any reasons we can manage this process with no hassles.
All our cleaners are human, so accidents may happen so you need the comfort of knowing that each of our cleaners is covered by a comprehensive public liability insurance policy up to $10 million. This insurance is arranged through At Your Request to ensure the best coverage and quick claim handling.
10. Money back guarantee
We passionately believe that you’ll be happy and more than satisfied with our cleaners’ workmanship. If you’re unhappy with any part of our service, one of our experienced Supervisors will visit the job and resolve the problem. If we get it wrong again, we’ll refund your money. We’re so confident that we can do the job right first time, we offer this Quality Assurance to every customer, every time.