As representatives of New Zealand’s premium cleaning service, our franchisees are security checked and highly trained. We deliver a service you can trust.
Consistency is key. We carry out every request—big or small—with the same high standards of detail, care and expertise.
Together, we work with you to determine the best value option for your specific requirements, so you can feel justified in choosing our service.
Key Accounts Managers
Your personal Key Account Manager is your goto contact for any needs you may have that concern your specific cleaning programme and job requirements. Your Key Account Manager will be in open communication with you and your Operations Manager so you’re always kept informed. They will undertake regular quality audits to ensure your site is always kept to At Your Request’s premium quality standard.
The role of your Operations Manager is to ensure that your site is cleaned correctly and to a consistently high finish. Your Operations Manager will maintain your regular job specifications, as well as inspect your site to determine any periodic work needed, such as floor stripping, carpet shampooing or the cleaning of light fixtures. Operations Managers are also responsible for training and reviewing our franchisees.
As the ones who carry out our high standard cleaning, franchise operators are an integral and trusted part of the team. Your Franchise Operator is fully trained in using At Your Request’s products and equipment, and in adhering to Health & Safety regulations and best practice standards. Our franchise operators each own their own business, so have a vested interest in delivering a quality service.
The people you’ll encounter through At Your Request have every reason to deliver the highest level of service and satisfaction, because they’re working for themselves.
Each of our team of franchisees have made an investment in their business and appreciate that you have options — you can choose At Your Request, or take your own business elsewhere. Because of this they truly value each and every client.
When you choose At Your Request you can expect friendly, expertly trained professionals who perform their work with an unstoppable determination to achieve the highest possible standards. Giving you every reason to become a loyal client.