Home Care Cleaning Service

Want a hassle-free, professionally-managed home cleaning service?
Whether you want regular home cleaning; spring cleaning; someone else to tidy up after a party; or you’re moving home, At Your Request is here to help you with your home cleaning. Here are our home cleaning packages:

	Maintenance Clean: the kind of clean you’d do every week, if you had the time.
	Family Clean: iron out the chaos in your family home with a good clean and tidy.
	Grand Clean: once a month, it’s good to have a clean that goes beyond the call of duty.
	Personalised Clean: this can be anything you want it to be. Just contact us and what you want!
	Spring Clean: the annual clean sweep that leaves your home looking like new.
	Moving Clean: on moving day the last thing you feel like doing is cleaning the old home.
	Welcome Clean: a fresh start to life in your new house.

How we work for you – so that you can sit back and relax

1. Agreed price and cleaning programme personalised to your needs.
Before we start each job you will be given a quote and an agreed start time.  For larger or regular jobs we will prepare a personalised cleaning programme that suits your needs and budget.  You will receive a written quote that will set out what is to be cleaned, what product we will use and when we will perform the cleaning.  We can also provide details of our other extra services and a catalogue of consumable items (such as toilet paper and soaps) which we can supply to you at competitive prices.

2. The very best in customer care
Home cleaning is a very personal service so you can be assured of the best customer care possible. Whether you simply want to change the time of your clean; book a spring clean or you have an issue – your Customer Care Representative is just a call away. They’ll make sure the issue is resolved promptly.

In addition to our 24/7 customer care line we will provide you with a communications book as part of your welcome pack.  The communications book enables you to tell us what we could do better; if you need something changed; if you want another service; or if you have a good idea.

3. Security to put your mind at ease
All our cleaners undergo annual security screening including background criminal, traffic, immigration and credit checks to confirm that there are no problems that would affect their trustworthiness.

Each cleaner drives a well-presented, fully sign-written vehicle; wears our distinctive embroidered uniform; and will only give you documentation with our logo on it. If someone knocks at your door claiming to be from At Your Request, but doesn’t adhere to these strict presentation guidelines, refuse them entry and contact your Customer Care Representative straight away.

4. Training and experience
We operate a very hands on training programme for all our cleaners.  Not only do they receive comprehensive training when they start with At Your Request but we continually assess the skills of each of our cleaners through supervision and onsite quality checks.  Our training also extends to health & safety, communications and business management.

5. Environmentally responsible
At Your Request takes a holistic view to environmentally responsible cleaning.  When we create a customised cleaning programme for you, we balance hygiene safety standards, quality of the clean and your budget.  By using the latest cleaning techniques, products and equipment combined with some preventative measures we can provide you with a hygienic, premium clean for a competitive price.  For example, by applying a coat of polish or sealer to your floor, we can use our eco friendly microfibre mop to do the day to day cleaning which means no chemicals, less time cleaning and best of all a great looking floor.

Your Customer Care Representative can also give you advice on ways you can be kinder on the environment including putting in place a recycling programme and work with you to determine the best way to dispose of rubbish a other waste.

6. Quality products, equipment & techniques
Over the years we have worked with leading suppliers to put together a range of products and equipment that enable our cleaners to achieve the best, most hygienic clean for your money.

7. Highly motivated and proud cleaning team
Admittedly, cleaning is not the most glamorous job, but At Your Request focuses on providing all our customers with a premium service that each cleaner can be proud of.  This coupled with our smart uniforms, eye-catching cars and ownership of their own businesses mean our franchisees have a great incentive to deliver you a premium level of service.

8. No employment hassles and personalities to manage
Human nature is a funny thing. Some people, no matter how wonderful they are individually, just don’t get along with each other. If you encounter a personality clash with your cleaner, don’t worry. Just call your Customer Care Representative and they’ll manage the rest – no fuss, no questions, and no embarrassment.

9. Insurance
All our cleaners are human, so accidents may happen so you need the comfort of knowing that each of our cleaners is covered by a comprehensive public liability insurance policy up to $2 million.  This insurance is arranged through At Your Request to ensure the best coverage and quick claim handling.

10. Money back guarantee
We passionately believe that you’ll be happy and more than satisfied with our cleaners’ workmanship.  If you’re unhappy with any part of our service, one of our experienced Customer Care Representatives will visit the job and resolve the problem.  If we get it wrong again, we’ll refund your money.  We’re so confident that we can do the job right first time, we offer this Quality Assurance to every customer, every time.